Complaints Policy

Last updated: October 15, 2026

How to Raise a Concern

Call 587-802-1963 or email hello@webdesignreddeer.ca. If it is easier to explain by phone, call and ask for the person who handled your project.

It helps if you can tell us:

• Your name, your business or website address, and roughly when the work happened
• What was supposed to happen and what actually happened
• Photos, if the issue is something you can see
• What outcome you are looking for

You will not be penalized for complaining, and raising an issue does not affect any warranty in your agreement.

What Happens Next

1. We acknowledge it within two business days. You will hear from a person, not an automated reply, confirming what we understood and who is handling it.
2. We look into it. That can mean reviewing the estimate and project notes, talking with the people who worked on your project, and reviewing the work itself.
3. We give you a written response within ten business days. It explains what we found, what we will do, and the timing. If the review needs longer, we tell you why and when to expect an answer.
4. We follow through and check back. After corrective work, we confirm with you that the issue is actually resolved.

If You Are Still Not Satisfied

Ask for the complaint to be escalated to the owner of Web Design Red Deer, who will review the file personally and respond to you.

You always keep your outside options, including Service Alberta's consumer protection services. Using this policy first is not a requirement, and it does not limit your rights.

What we do with complaints

We keep a record of what was raised and how it was resolved, and we review those records so the same problem does not repeat on the next project.

Questions about this page?

Tell us early. Small problems are much easier to fix than old ones. Call 587-802-1963 or email hello@webdesignreddeer.ca and we will get back to you.